Frequently Asked Questions for NEFanX.09

1. How do I purchase a ticket?

The New England Fan Experience is part of the non-profit educational group called United Fan Con, Inc. As such we offer admission memberships to our events and accept donations. Not to worry, purchasing a membership is similar to purchasing an event ticket; only purchasing a membership is more than purchasing a ticket. If you purchase a ticket to the movies you only get to go to one movie. If you purchase a membership to our convention you get to attend all of the events, not just one.

2. How do I pre-register for a membership to NEFanX.09?

The only remaining option for pre-reg is to go to our registration page and register online, by November 6th!

3. Do you mail me my registration?

No, you must pick up you registration package at the convention on the first day you attend. Also, don't forget to bring some form of photo ID with you when picking up your membership so that we know we have given it to the right person. Additionally, if you have purchased a child or school aged membership, you will be asked for ID to prove age. A school ID is great, a report card works too. If you have added on any special events for adults only, you will also be asked to present a proof of age.

4. Can I pre-register some other way than via mail?

Yes, you may purchase online via our credit card registration system. Visit the registration page to find out more.
Additionally, United Fan Con, Inc. hosts a few other events throughout the year, and we make a point of having our pre-registration table at other conventions in New England. We will be happy to take your pre-registration at one of those events.
 

5. I missed the pre-registration deadline for mail in, can I still pre-register?

Yes, you can still pre-register online using a major credit card up until seven days before NEFanX. Just click here to get there.
If you mailed your registration after the postmark cut off it is possible that we will not receive your registration in time, then you will have to pay at the registration table, and you'll need to pay the at-the-door prices.   We will return your un-cashed check to you after the convention. So, don't miss the deadline, you don't want to arrive to find out we haven't got your pre-registered.

6. Can I pay at the door?

Yes, however the prices are higher and some membership benefits are only available by pre-registration. Events like the Dinner with the Stars, the Sake Tasting, or workshops may be sold out before the convention even starts. We will have a limited quantity of member T-shirts for sale at the convention.  However, we cannot guarantee you will be able to get one in the size and color you want unless you pre-order it.
We only accept cash and credit cards at the door, no personal checks.

7. Can I pay by Credit Card?

Yes, we accept MasterCard, Visa and American Express. If you're pre-registering by mail, print the form and fill it out as instructed and be sure to sign where indicated and mail it before the pre-registration deadline. The pre-registration options online using PayPal allows you pay by credit card without signing up for a Paypal account. We do not accept telephone orders, as we need to have your signature on file. Sorry!

8. How long does it take to receive a confirmation?

You'll receive a confirmation of payment, within the month, by a confirmation email of your exact purchase.
If you mail in your registration, be sure to include an email address with your payment. We only send confirmations via email (the greener way). Remember, we are a non-profit organization, so keeping printing down lowers everyone’s costs.
If you pay by check, in general it takes up to 6 weeks for you to receive your confirmation, as we have to wait for your check to clear the bank. Then the pre-reg paperwork is sent by the Treasurer to the Registrar to add to her pile of inputting. The Registrar generates the confirmations as soon as humanly possible.

9. Transfers - I can no longer attend:
You can transfer your Membership to another person for this convention year. This must be done in writing, and can only be accomplished if you have the name and particulars of the new member ready for us to transfer the membership. The new member must also acknowledge in writing that they have accepted the membership. Again, emails and faxes are fine for these transfers, but must arrive not later than November 1, 2009.

10. Refunds - Actor Cancellations/Missed Flights/Late Arrivals

The United Fan Con, Inc. and New England Fan Experience do not provide refunds. As all of our advertising indicates, all appearances by celebrity guests are subject to professional commitments. When you purchase your membership you are purchasing a membership to a convention of your peers, fellow fans of media and visual arts, not to see a particular guest. As with sporting events or live plays, if a player or cast member doesn’t make it the day of the play or game you would still enjoy the event, but you wouldn't get a refund because your favorite player didn't show up. To lessen the incident of cancellation we do not announce any actors until we have a signed contract in hand. Sometimes we sell vouchers for autographs and photo opportunities with a particular celebrity, should that celebrity cancel we will refund on those vouchers, but not on the rest of the convention membership. If an actor does cancel, we will do our best to find a replacement, but cannot guarantee one will be found. If you do have concerns regarding this policy, we recommend you purchase your membership at the door.